Terms & conditions
These terms and conditions – as may be amended from time
to time – apply to all
our services directly or indirectly (through
distributors) made available online,
by email or by telephone. By accessing, browsing and
using our website and/or by
completing a reservation, you acknowledge and agree to
have read, understood and
agreed to the terms and conditions set out below
(including the privacy statement).
1. Scope of our Service
Through this website we (Ibiza-hotels-spain.com and its
affiliated companies) provide
an online platform through which hotels (including all
types of temporary accommodation)
can advertise their rooms for reservation, and through
which visitors to the website
can make such reservations. By making a reservation
through ibiza-hotels-spain.com,
you enter into a direct (legally binding) contractual
relationship with the hotel
at which you book. From the point at which you make your
reservation, we act solely
as an intermediary between you and the hotel,
transmitting the details of your reservation
to the relevant hotel and sending you a confirmation
email for and on behalf of
the hotel.
When rendering our services, the information that we
disclose is based on the information
provided to us by the hotels. As such, the hotels are
given access to an extranet
through which they are fully responsible for updating
all rates, availability and
other information which is displayed on our website.
Although we will use reasonable
skill and care in performing our services we will not
verify if, and cannot guarantee
that, all information is accurate, complete or correct,
nor can we be held responsible
for any errors (including manifest and typographical
errors), any interruptions
(whether due to any (temporary and/or partial)
breakdown, repair, upgrade or maintenance
of our website or otherwise), inaccurate, misleading or
untrue information or non-delivery
of information. Each hotel remains responsible at all
times for the accuracy, completeness
and correctness of the (descriptive) information
(including the rates and availability)
displayed on our website. Our website does not
constitute and should not be regarded
as a recommendation or endorsement of (the quality,
service level or rating of)
any hotel made available.
Our services are made available for personal and
non-commercial use only. Therefore,
you are not allowed to re-sell, deep-link, use, copy,
monitor (e.g. spider, scrape),
display, download or reproduce any content or
information, software, products or
services available on our website for any commercial or
competitive activity or
purpose.
2. Prices and Best Rate Guarantee
The prices on our site are highly competitive. All
prices on the Ibiza-hotels-spain.com
website are per room for your entire stay and are
displayed including VAT and all
other taxes (subject to change of such taxes), unless
stated differently on our
website or the confirmation email.
Sometimes cheaper rates are available at our website for
a specific stay at a hotel,
however, these rates made by hotels may carry special
restrictions and conditions,
for example in respect of cancellation and refund.
Please check the room and rate
details thoroughly for any such conditions prior to
making your reservation.
In the event of a cross out rate, we have compared the
offered rate with the second
highest rate (to be) paid by another customer who made a
reservation for that or
a similar room within a period of 45 days before and 45
days after your (contemplated)
stay. This means that you get the same room for a lower
price compared to other
customers who booked that room.
We want you to pay the lowest price possible for your
stay at a hotel. Should you
find your hotel room, with the same booking conditions,
at a lower rate on the Internet
after you have made a booking through us, we will match
the difference between our
rate and the lower rate under the terms and conditions
of the Best Rate Guarantee.
The currency converter is for information purposes only
and should not be relied
upon as accurate and real time; actual rates may vary.
3. Privacy
Ibiza-hotels-spain.com uses high ethical standards and
respects your privacy. Save
for disclosures required by law in any relevant
jurisdiction and the disclosure
of your name, email address and your credit card details
for completing your booking
with the relevant hotel of your choice, we will not
disclose your personal information
to third parties without your consent. Please have a
look at our
privacy policy for further information.
4. Free of charge
Our service is free of charge. Unlike many other
parties, we will not charge you
for our service or add any additional (reservation) fees
to the room rate. We will
not charge your credit card, as you will pay the hotel
directly for your stay.
5. Credit card
Hotels require credit card details in order to guarantee
your reservation. As such,
we will send your credit card information directly to
the hotel at which your booking
is made. In order to safeguard and encrypt your credit
card information when in
transit to us, we use the "Secure Socket Layer (SSL)"
technology for our services.
Hotels require credit card details in order to guarantee
your reservation. As such,
we will send your credit card information directly to
the hotel at which your booking
is made. In order to safeguard and encrypt your credit
card information when in
transit to us, we use the "Secure Socket Layer (SSL)"
technology for our services.
In the event of credit card fraud or unauthorized use of
your credit card by third
parties, most banks and credit card companies bear the
risk and cover all the charges
resulting from such fraud or misuse, which may sometimes
be subject to a deductible
(usually set at EUR 50 (or the equivalent in your local
currency)). In the event
that your credit card company or bank charges the
deductible from you because of
unauthorized transactions resulting from a reservation
made on our website, we will
pay you this deductible, up to an aggregate amount of
EUR 50 (or the equivalent
in your local currency). In order to indemnify you,
please make sure that you report
this fraud to your credit card provider (in accordance
with its reporting rules
and procedures) and contact us immediately by email
(info@ibiza-hotels-spain.com).
Please state 'credit card fraud' in the subject line of
your email. This indemnification
only applies to credit card reservations made using
ibiza-hotels-spain.com's secure
server and the unauthorized use of your credit card
resulted through no fault of
your own while using the secure server.
6. Cancellation
By making a reservation with a hotel, you accept and
agree to the relevant cancellation
and no-show policy of that hotel, and to any additional
(delivery) terms and conditions
of the hotel that may apply to your reservation or
during your stay, including for
services rendered and/or products offered by the hotel
(the delivery terms and conditions
of a hotel can be obtained with the relevant hotel). The
general cancellation and
no-show policy of each hotel is made available on our
website at the hotel information
pages, during the reservation procedure and in the
confirmation email. Please note
that certain rates or special offers are not eligible
for cancellation or change.
Please check the room details thoroughly for any such
conditions prior to making
your reservation.
If you wish to review, adjust or cancel your
reservation, please revert to the confirmation
email and follow the instructions therein. Please note
that you may be charged for
your cancellation in accordance with the hotel’s
cancellation and no-show policy.
We recommend that you read the cancellation and no-show
policy of the hotel carefully
prior to making your reservation.
7. Further correspondence
By completing a booking, you agree to receive an
invitation email to complete our
guest review form which we will promptly send to you
after your stay at the hotel.
The completed guest review may be uploaded onto the
relevant hotel’s information
page on our website for the sole purpose of informing
(future) customers of your
opinion of the service (level) and quality of the hotel.
We reserve the right to
adjust, refuse or remove reviews at our sole discretion.
The guest review form should
be regarded as a survey and does not include any
(further commercial) offers, invitations
or incentives whatsoever. Other than the email
confirmation providing for the confirmation
of the booking and the invitation to fill out and
complete the guest review, we
shall not send you any further (solicited or
unsolicited) notices, emails or correspondence,
unless you specifically agree otherwise.
8. Disclaimer
Subject to the limitations set out in these terms and
conditions, we shall only
be liable for direct damages actually suffered, paid or
incurred by you due to an
attributable shortcoming of our obligations in respect
of our services, up to an
aggregate amount of the aggregate cost of your
reservation as set out in the confirmation
email (whether for one event or series of connected
events).
However, neither we nor any of our affiliated companies
shall be liable for (i)
any punitive, special, indirect or consequential loss or
damages, any loss of production,
loss of profit, loss of revenue, loss of contract, loss
of or damage to goodwill
or reputation, loss of claim, (ii) any inaccuracy
relating to the (descriptive)
information (including rates, availability and ratings)
of the hotel as made available
on our website, (iii) the services rendered or the
products offered by the hotel,
(iv) any (direct, indirect, consequential or punitive)
damages, losses or costs
suffered, incurred or paid by you, pursuant to, arising
out of or in connection
with the use, inability to use or delay of our website,
or (v) for any (personal)
injury, death, property damage, or other (direct,
indirect, special, consequential
or punitive) damages, losses or costs suffered, incurred
or paid by you, whether
due to (legal) acts, errors, breaches, (gross)
negligence, willful misconduct, omissions,
non-performance, misrepresentations, tort or strict
liability by or (wholly or partly)
attributable to the hotel (its employees, directors,
officers, agents, representatives
or affiliated companies), including any (partial)
cancellation, overbooking, strike,
force majeure or any other event beyond our control.
9. Miscellaneous
Unless stated otherwise, the software required for our
services or available at
or used by our website and the intellectual property
rights (including the copyrights)
of the contents and information of and material on our
website are owned by ibiza-hotels-spain.com,
its suppliers or providers.
These terms and conditions and the provision of our
services shall be governed by
and construed in accordance with Spanish law and any
dispute arising out of these
general terms and conditions and our services shall
exclusively be submitted to
the competent courts in Ibiza, Spain.
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