We highly value your trust in choosing ibiza-hotels-spain.com for your online hotel
reservation. Hence, we will duly and diligently safeguard and protect the privacy
and confidentiality of your personal details (including your credit card details).
When you make a reservation for a hotel (or any other type of accommodation), you
will be asked to complete online forms providing for: your name, (home or office)
address, (business or private) email address, (mobile, home or office) telephone
number, credit card details (i.e. credit card type and number, CVC code, expiration
date, credit card holder name) and to the extent available, reservation preferences
and smoking preference. This information is required to process, book and complete
your reservation (including the sending of a confirmation email of the booking to
Disclosure of personal details
For our services, we shall collect for the following purposes the following information:
For the purposes of completing your booking and save for disclosures required by
law, criminal investigations, subpoenas or court orders, we will only disclose your
name and the credit card details to the relevant hotel with which a booking is made.
However, please note that from time to time, we may use third party distributors
which provide certain services and functions for and on our behalf. These third
party distributors may have access to (part of your) personal information in order
to perform their services and functions, but are subject to a confidentiality obligation
pursuant to which they cannot use, share or disclose the information for any other
By completing a booking, you agree to receive an invitation email to complete our
guest review form which we will promptly send to you after your stay of the hotel,
which review can also be completed anonymously. By completing the guest review,
you agree that the completed guest review can be uploaded to our website at the
relevant hotel information page for the sole purpose of informing (future) customers
on the service (level) and quality of the relevant hotel. We reserve the right to
adjust, refuse or remove review forms at our sole discretion. The guest review form
should be regarded as a survey and does not include any (further commercial) offers,
invitations or incentives whatsoever. If you no longer wish to receive a survey
request email, you can simply click on the unsubscribe link or reply (with "unsubscribe"
in the subject line).
Newsletters and other information :
If you wish to subscribe for our newsletter or wish to receive other information
from us (in respect of our, our affiliated companies' or business partners' products
or services), we offer you the option to "Opt in" for this service. If you no longer
wish to receive our newsletter and other promotional communications, you can simply
click on the unsubscribe link or reply (with "unsubscribe" in the subject line).
Visitor's registration and "cookies": For (improvement of) our service and product,
we use (temporary and persistent) cookies to track browsing behavior and monitor
and record the visits and use of our website(s). Cookies are text files stored at
your computer, either temporary or persistent on your hard drive. Cookies are used
for authenticating, session tracking (state maintenance), and maintaining specific
information about the users of our website, such as site preferences or the contents
of their electronic shopping carts. Furthermore, we will record your IP address,
browser type, Internet Service Provider (ISP) for fraud, misuse and criminal investigation
purposes. Please note that, in accordance with European personal data protection
laws, strict security procedures are observed within Ibiza-hotels-spain.com to prevent
personal data misuse and unauthorized access.
For marketing analysis and quality improvement purposes, we collect on an anonymous
basis various information with respect to the total amount of transactions, referring/exit
pages, platform type, date/time stamp information and the number and location of
clicks on a given page. Please note that from time to time, we may use third party
service providers to collect, monitor and report on this anonymous data.
Protect and secure your credit card information
In order to protect and safeguard the personal data provided to us, we have implemented
and use appropriate business systems and procedures. For example, your credit card
information is transmitted to us through a secure server protocol, which encrypts
all your personal and credit card details. Furthermore, we have implemented and
use security procedures and technical and physical restrictions for accessing and
using personal information. Only authorized employees are permitted to access personal
information for performing their duties in respect of our services.
Our server and network are protected by firewalls against unauthorized access and
we have intrusion detection systems that monitor and detect unauthorized (attempts
to) access to or misuse of our servers.
Your credit card details will be kept by us up to maximum 10 days after a booking
is made. After that period, your credit card data will be deleted.
Control over your data
You always have the right to review the personal data you have stored with us. You
can request your personal data by emailing us at firstname.lastname@example.org. Please
state 'request personal data' in the subject line of your email.
If your personal data is incorrect, we will change it upon your request. You can
also ask ibiza-hotels-spain.com to remove your personal data from its database by
sending us an email to the aforementioned email address.
When does ibiza-hotels-spain.com send you emails?
After you have made a booking, you will receive a request received mail with all
the information about your booking. You will then receive a booking confirmation
mail when your credit card has been charged and authorized. You may take this confirmation
to the hotel as proof of the reservation. Furthermore, after your stay at the hotel,
we will send you the guest review survey, which we appreciate to be filled in by
you. Your completed guest review form may be uploaded onto the relevant hotel’s
information page on our website for the sole purpose of informing (future) customers
of your opinion of the service (level) and quality of the hotel. To the extent that
you have "Opted in" you may receive from us and from time to time our newsletter
or other information.
If you have any suggestions or remarks about this privacy statement, please send
an email to email@example.com.
We are at all times entitled to change the way we collect, transmit and process
the personal information and such other information as we may deem necessary. This
Privacy Statement may therefore be amended from time to time in order to reflect
the latest changes.